Privacy Policy
Last updated: August 11, 2026
1. Who we are
TMS Mobile Sh.P.K. is a company registered in Kosovo, founded in 2013, specializing in fleet management, GPS tracking (as the official distributor of Arvento) and tyre distribution (as an authorized reseller of Lassa Tyres).
Contact details:
- TMS Mobile Sh.P.K.
- Rr. Behar Begolli, Prishtinë 10000
- Rruga e Pejës, Drenas 13000
- Email: sales@tms-ks.com
- Phone: +383 49 690 712
This policy explains what data we collect when you visit our website, tms-ks.com, how we use it, and what your rights are.
2. What data we collect
Contact form
When you write to us through the contact form, we collect your name, email address, phone number (if provided), and the content of your message. This data is used solely to respond to your inquiry and is never passed to third parties for marketing purposes.
Technical and analytics data
We use Google Analytics (GA4) and Google Tag Manager to understand how the site is used: which pages are visited most, which country traffic comes from, and how visitors move through the site. These tools collect data such as IP address (partially anonymized), device and browser type, pages visited, and time spent on the site. This data is processed by Google LLC under its own privacy policy: https://policies.google.com/privacy
Social media
The site may contain links or embedded content from Facebook and Instagram. If you interact with them (e.g. clicking “Like” or following a link), the respective platform may collect data under its own privacy policy. We have no control over this data.
3. Cookies
The site uses cookies for basic functionality and analytics:
| Cookie | Purpose | Duration |
|---|---|---|
_ga |
Distinguishes visitors (Google Analytics) | 2 years |
_ga_XXXXXXX |
Stores GA4 session state | 2 years |
_gid |
Distinguishes visitors (24 hours) | 24 hours |
You can disable cookies in your browser settings at any time. To specifically opt out of Google Analytics, use the official add-on: https://tools.google.com/dlpage/gaoptout
4. How we use your data
The data we collect is used to:
- Respond to your questions and requests for a quote;
- Improve the site’s content and functionality;
- Understand which services (Arvento or Lassa Tyres) generate more interest;
- Meet legal obligations, where required.
We do not sell or rent your personal data to any third party.
5. Sharing data with third parties
Your data may be processed by service providers that help us operate the site, such as:
- Google (Analytics, Tag Manager) – site analytics;
- Our website hosting provider – technical data storage.
These providers process data only under our instructions and are required to protect it according to applicable standards.
6. How long we keep your data
- Messages sent through the contact form are kept for as long as needed to handle the inquiry, typically up to 12 months.
- Google Analytics data is retained according to Google’s standard policy (up to 26 months, configurable).
7. Data security
The site uses the SSL/HTTPS protocol to encrypt communication between your browser and our server. We take reasonable technical and organizational measures to protect data against unauthorized access, loss, or misuse.
8. Your rights
Under Law No. 06/L-082 on the Protection of Personal Data of the Republic of Kosovo, you have the right to:
- Request information about the data we hold about you;
- Request correction of inaccurate data;
- Request deletion of your data, where there is no legal basis for keeping it;
- Object to the processing of your data for specific purposes;
- Withdraw your consent at any time, where processing is based on consent.
To exercise these rights, contact us at sales@tms-ks.com. You also have the right to file a complaint with Kosovo’s Information and Privacy Agency (AIP).
9. Children
The site and our services are directed at businesses and are not intended for children under 16. We do not knowingly collect data from children.
10. Changes to this policy
This policy may be updated from time to time to reflect changes in our practices or legal requirements. The last update date appears at the top of the page.
11. Contact us
For any questions about this privacy policy:
- Email: sales@tms-ks.com
- Phone: +383 49 690 712
- Address: Rr. Behar Begolli, Prishtinë 10000